Transport operations from one control tower

Orders become shipments, shipments become checked trips, and drivers record proof on their phones. AI drafts the plan; dispatchers decide.

Dispatch by phone and spreadsheet

Where transport operations lose time, proof and margin.

Dispatch by phone and spreadsheet
Today	From one control tower
Who is free?Orders arrive by phone, chat and email, and dispatchers cannot see which truck or driver is free, on leave, in the workshop or holding an expired paper.	The board shows each vehicle and driver by hour and blocks any that fail a check.
Many customers, one truckSpreadsheets mix customer, trip and stop, so documents and margin blur when one truck serves several customers.	Shipments, trips and stops are separate records, so documents, freight and margin stay per customer.
Scattered proofArrival times, photos, signatures and short or damaged quantities sit in chat threads and on paper.	The driver app records each step against the customer’s shipment, with time, location and photo.
Costs that leakFuel and driver expenses are rarely checked line by line against a norm.	Each expense line is approved or rejected, and fuel is compared with the vehicle’s norm.

One flow from order to proof of delivery, with fleet records checked before every assignment.

Illustrative. Numbered points match the key features below.

Six capabilities, each marked with where it stands today.

Dispatch board
Multi-customer, multi-stop tripsIn development
One trip can pick up and deliver for several customers in any order, while documents, freight and margin stay with each customer’s shipment.
Dispatch board
Dispatch board with checksIn development
Shipments move from a queue onto an hourly vehicle schedule or a map. Papers, driving hours, leave and load are checked before a trip is sent; an override needs a written reason.
Driver app
Driver app that works offlineIn development
Drivers accept a trip, start it with an odometer photo and vehicle check, then record arrival, loading and delivery with location, photo and signature. Steps queue when there is no signal.
Board · driver app
E-waybill and proof per customerIn development
The transport document is issued and signed at pickup, and each customer receives its own proof of delivery as a PDF, kept for the period local regulation requires.
Fleet
Fleet papers and maintenanceIn development
Registration, insurance and inspection dates, maintenance due and work orders are tracked. A truck with an expired paper or an open repair cannot be assigned.
AI agents
AI dispatch assistantRoadmap
Given the day’s shipments and an instruction such as “prioritise customer A, avoid truck 3”, the assistant returns draft trips with vehicle, driver, stops, load and reasons. A route solver calculates; the language model explains.

Every AI plan arrives as a draft trip. Drivers confirm each step and acknowledge changes; accountants decide each expense line.

Agents draft, dispatchers decide
AI agent	What it does	Decided by
Dispatch assistant	Drafts trips for the day or an urgent insert, with cost, margin and warnings.	The dispatcher edits, approves and sends.
Order intake	Turns a pasted chat message, email or photo into a draft transport order.	The order desk confirms the order.
Morning briefing	Lists papers expiring, maintenance due, fuel variance and overdue shipments.	The operations manager assigns follow-up.

Each organisation records its own baseline before the pilot starts.

Each step ends with a decision on the next, measured against the baseline recorded first.

AI Readiness Assessment
Two weeks to map order intake, dispatch rules, fleet records and documents.
AI Pilot
Six weeks on one depot or route group: the board, checks and driver app on real trips.
Roll-out
All depots, fuel and expense control, then the dispatch assistant once its drafts are measured.

Start with one depot and measure planning time and proof turnaround against today.